Overview

Welcome to Cartomart.com. We understand that sometimes things don’t go as planned, and we’re here to help ensure your shopping experience is fair and satisfactory. Our return and refund policy is designed with you in mind, focusing on clarity and fairness for all our customers.

Eligibility for Returns

At Cartomart.com, returns will be accepted only if the item you received does not match its description on our website. In such cases, Cartomart.com reserves the right to assess and validate claims on a case-by-case basis.

• Items eligible for return must be reported within 30 days of receipt.
• All claims must be supported by proof of purchase and a detailed explanation of the discrepancy.
• Returned items must be in their original condition, unused, and in the original packaging to qualify for a return.

Non-Returnable Items

Certain categories of goods are excluded from returns for hygiene, safety, and operational reasons. These include:

• Perishable goods (e.g., food, flowers)
• Newspapers or magazines
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items

Process for Returns

To initiate a return, please contact us directly at info@cartomart.com. Do not return the item to the manufacturer. Upon review, we will provide instructions on how to proceed with the return.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, we recommend checking your bank account again, then contacting your credit card company or bank as there may be processing delays. If the issue persists, please reach out to us at info@cartomart.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged due to our error. For exchanges, contact us directly.

Shipping for Returns

• You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance for returning high-value items.

Need Further Assistance?

We’re here to help. For any questions regarding our return and refund policy, please contact us at info@cartomart.com.

We value your trust and business, and we strive to ensure that your experience with Cartomart.com is both positive and rewarding.